Quality Policy

The Quality Policy of Terraza S.L. is developed based on the following principles and objectives:

A customer-focused approach so that:

• The requirements of the supplied products and services are consistently and reliably met.

• Customers are provided with products that meet their needs, developing new products that allow customers to maintain and increase their competitive position.

Maintaining the objective of achieving high levels of customer satisfaction with the products and services supplied.

Working towards continuous improvement so that the company becomes more competitive every day:

• In products, through the design and manufacture of high-quality technical fabrics adapted to customer needs.

• In service, by increasing responsiveness to customers and fulfilling acquired commitments.

• In non-quality costs, by reducing customer complaints, returns, and internal non-conformities.

• In process efficiency and effectiveness, by improving their indicators.

To state that the company assumes as a company value the contribution of all members of the organization in the improvement process towards excellence.

Management wishes to express its commitment to:

• The importance of satisfying the requirements agreed upon with customers. This compliance must lead to increased customer confidence in our products.

• The development and continuous improvement of the quality system and the availability of the necessary resources.